Terms and Conditions
Rosie’s Discoveries NZ Limited Purchase Terms and Conditions Here you can find an overview of our terms and conditions. If you have questions, feel free to contact us with whatever is on your mind and we are happy to assist you: Phone +642041412929. These Purchase Terms and Conditions (“Terms”) are a binding contract between Rosie’s Discoveries NZ Limited, a New Zealand Limited Liability Company (“Rosie’s Discoveries”), and you as a purchaser (“Purchaser”) of Rosie’s Discoveries NZ menstrual cups and other international branded cups (the “Product(s)”).
Packaging Rosie’s Discoveries orders are sent to you in a courier box. Any order sent by a non-tracked option is at the risk of the Purchaser if they have chosen this option at the checkout or an order over the phone. Inside your courier box will be your chosen cup and any other product you may have purchased at the time of your order. Our contact details are shown on the menstrual cup box and also on our instruction sheet contained inside the box. Price
Inside NZ: If you order Rosie’s Discoveries products online with your delivery address inside NZ, your order will be charged in $NZ and will include GST. Your freight charge also includes GST. Prices on our website are subject to change at any time due to fluctuating international exchange rates. Outside NZ: If you order Rosie’s Discoveries products online with your delivery address outside NZ, your order will be charged in $NZ and will exclude GST. Your freight charge will also exclude GST. Prices on our website are subject to change at any time due to fluctuating international exchange rates. Security and Privacy
Your payments are handled through 1) Paypal that adhere to the global Payment Card Industry (PCI) Data Security Standard (DSS) developed by the international card networks Visa and Mastercard. 2) Bambora Online Payments is 3D secure 3) Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. Data is SSL encrypted and securely transferred to our McAfee monitored secure servers. BAll of our payment options have the purpose to deliver high quality payment systems with the best security and gives both customers ultimate data security as well as all other actors involved that are handling, transporting and storing your card information. At Rosie’s Discoveries, we do not store credit card details nor do we share customer details with any 3rd parties.
CREDIT CARD FEES Rosie’s Discoveries charges a 3% credit card transaction fee and a 3% Paypal fee for every transaction paid either way by credit card online. There is no fee with Afterpay. Delivery Times and Carrier When your order payment has gone through, your order will be sent within the following 2-4 working days. Orders within NZ are sent via Courier Post (Tracked) OR NZ Post (Non-Tracked) depending on the choice you have made at the checkout. You should receive your package within a period of maximum 10 working days but usually you will receive it within a period of 5 working days. Orders outside the NZ are sent through NZ Air Parcel Post and can take up to 14 working days. Inspection of Product
Purchaser shall promptly inspect the Product upon its arrival at the place of delivery and shall notify Rosie’s Discoveries, within three business days, if Purchaser finds any nonconformity or defect in the Product. Upon the expiration of such three business day period with no written notice of rejection, Purchaser shall be deemed to have fully and completely accepted the Product in its entirety. Purchaser acknowledges that this right of inspection satisfies statutory, civil or common law rights of inspection under applicable law.
Taxes and GST Prices are inclusive of GST if delivery address is within NZ. If delivery address is outside NZ, purchaser will be responsible for paying any taxes associated with delivery to their country if needed. Purchaser shall report and pay all national/federal, regional/state, and local taxes, including any sales and value added taxes (excluding only those taxes based on net income derived by Rosie’s Discoveries), as well as any customs fees or duties, designated, levied, or based upon import, the purchase price, or otherwise with respect to the Product. Rosie’s Discoveries may collect from Purchaser and pay any fees, duties, charges and taxes with respect to sales of the Product made hereunder to the extent Rosie’s Discoveries is obligated by law to do so.
Return Policy • There are NO RETURNS on SALE items but if the cup is faulty and returned within 14 days of date of sale we will meet our obligations under the Consumer Guarantees Act. • If your cup has become faulty due to your own mis-handling there is no replacement or refund offered. • We do not offer refunds in situations where you have changed your mind once you have received your item. We feel we describe each item as accurately as possible to ensure you are getting exactly what you ordered. Please e